Your customer support, hosted in France
A multichannel helpdesk powered by Zammad, installed and maintained by DINAO. Tickets, email, chat and social media centralized — your customer communications stay on our French servers.
What is Zammad?
Zammad is an open-source customer support and helpdesk software that centralizes all requests into a unified ticket queue. Email, web forms, chat, phone and social media (Facebook, X/Twitter) converge into a single interface, ensuring consistent and traceable tracking of every interaction.
The tool offers a public and internal knowledge base, assignment rules, triggers and automation macros, SLA management with escalation, as well as customizable reports and dashboards. Full-text search and complete history facilitate the work of agents.
For enterprise use, Zammad manages SSO / OIDC and LDAP / Active Directory authentication, relies on PostgreSQL and deploys via Docker. Hosted by DINAO in France, it keeps your customers' communications and personal data safe from foreign support SaaS platforms.
Host Zammad at DINAO
Resource tiers compatible with Zammad prerequisites (minimum 2 vCPU / 4 Go / 10 Go). Hosted in France, fully managed.
- 2 dedicated vCPU
- 4 Go RAM
- 40 GB NVMe
- Daily backups
- Managed & monitored by DINAO
- 4 dedicated vCPU
- 8 Go RAM
- 80 GB NVMe
- Daily backups
- Managed & monitored by DINAO
- 8 dedicated vCPU
- 16 Go RAM
- 160 GB NVMe
- Daily backups
- Managed & monitored by DINAO
1 hidden tier(s) (insufficient resources for this app) : Découverte
Technical details
You may also like…
Other applications managed by DINAO in the same category, hosted in France and GDPR compliant.
You might be wondering…
Which channels does Zammad aggregate?
Email, web forms, chat, phone and social media (Facebook, X/Twitter) arrive in a single ticket queue, ensuring consistent tracking of all your customer requests.
Does Zammad help with GDPR compliance?
Yes. Hosting in France by DINAO and data management features (anonymization, deletion) facilitate compliant processing of your customers' personal data.
Where is the data hosted?
On DINAO's infrastructure in France, in one of the available datacenters. Your customer communications never leave the territory.
Can we connect our company directory?
Yes. Zammad supports SSO/OIDC as well as LDAP / Active Directory to authenticate your agents with your existing accounts.
Can I change plans or export my data?
Yes. You can upgrade or downgrade at any time, and your tickets and data remain exportable — no proprietary lock-in.
