Your customer support, hosted in France
A helpdesk and shared email box powered by FreeScout, installed and maintained by DINAO. Your tickets and conversations stay on our French servers — a free alternative to Zendesk and Help Scout.
What is FreeScout?
FreeScout is a free and open-source helpdesk combined with a shared email box, presented as an alternative to Zendesk and Help Scout. Lightweight and powerful, it allows your team to handle customer requests collaboratively, without compromising confidentiality or locking into a proprietary service.
Built in PHP (Laravel framework), it imposes no limits on the number of agents, tickets, or mailboxes, and runs on modest configurations. The interface, similar to Help Scout, offers conversation assignment, internal notes, saved replies, tags, and simultaneous response detection. FreeScout is translated into over 28 languages, including French.
Rich in modules (live chat, knowledge base, workflows, SMS...), it also features iOS and Android mobile apps, an API, and webhooks. It deploys easily in a Docker container for end-to-end controlled customer support.
Host FreeScout at DINAO
Resource tiers compatible with FreeScout prerequisites (minimum 1 vCPU / 1 Go / 5 Go). Hosted in France, fully managed.
This application uses an unofficial/unverified image or requires custom resources. We review and deploy it upon request.
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You might be wondering…
Is FreeScout an alternative to Zendesk or Help Scout?
Yes. FreeScout is a free helpdesk and shared email box, with an interface similar to Help Scout. You get a complete team support system without compromising confidentiality or locking into a service you don't control.
Is there a limit on agents or tickets?
No. FreeScout imposes no limits on the number of agents, tickets, or mailboxes. You pay for hosting, not usage — ideal as your team grows.
Do my customer interactions remain private?
Yes. Your instance runs on DINAO's infrastructure in France, in a dedicated container. Your emails, tickets, and customer data never leave the country.
Can I enrich it with chat or a knowledge base?
Yes. FreeScout has many modules: live chat, knowledge base, workflows, SMS, etc. DINAO can install and configure them according to your needs.
Can I change plans or export my data?
Yes. You can upgrade or downgrade at any time, and your data remains exportable — no proprietary lock-in.
