Special Terms · Security

SSL certificates · VPN links

1. Nature of the Service

DINAO provides the Customer with the security services provided for in the subscribed offer. Off-site backup is governed by its own Special Terms, available at dinao.com/cgv/sauvegarde-externalisee.

2. Security services

Security services constitute an obligation of means. No mechanism guarantees the absence of incidents; the Customer remains responsible for its own practices, in particular the management of its passwords and of the rights it grants to its users.

3. SSL certificates

An SSL certificate is issued by a third-party certification authority, which receives the information necessary for its issuance and may process it outside the European Union, within the framework provided for in Article 11.2.8 of the General Terms. The terms of the certification authority apply in addition to these Special Terms.

4. Term and renewal of certificates

A certificate is issued for the period of validity determined by its type (domain validation, extended validation, wildcard certificate) and by the rules of the certification authorities in force on the date of its issuance. This period may be shorter than the invoiced period: DINAO then issues, during the paid period, the successive certificates required, at no additional charge.

Each issuance, upon order as upon renewal, may require a new validation of the domain or of the organisation under those same rules; this validation requires the Customer's participation, and a certificate is not issued until it has been completed. Article 19 of the General Terms does not apply to a certificate.

5. VPN links

DINAO offers the following VPN link services, described at the time of order:

5.1 Installation of a VPN server

One-off service: installation and configuration of a VPN server on the server designated at the time of order, followed by delivery to the Customer of the configuration elements for its access. The service is performed upon such delivery.

5.2 User licence and VPN support

Subscription: access for one user to a VPN server installed by DINAO and assistance with its use, for the duration of the subscription.

5.3 Support for a site-to-site VPN link

Subscription: assistance in maintaining an encrypted link between two networks of the Customer. The equipment and the Internet access of each site remain at the Customer's expense and under its responsibility.

5.4 Responsibilities

The Customer is responsible for safekeeping the configuration elements delivered to it, for the devices and accounts that connect through the link, and for the networks it connects. DINAO is not liable for the unavailability of the Customer's Internet access. The VPN access of managed Docker containers is governed by its own Special Terms.

6. Backups

No backup option is attached to the services of this family. The Customer keeps a copy of the elements delivered to it: certificate, private key where it is delivered to it, configuration elements for VPN access.

7. Right of withdrawal

7.1 Principle

The Customer who is a consumer, as well as the business customer in the cases provided for in Article L221-3 of the French Consumer Code (Code de la consommation), has a period of fourteen days from the conclusion of the contract to withdraw (Article L221-18 of the same code), under the conditions of Article 12 of the General Terms and subject to Articles 7.2 and 7.3.

7.2 SSL certificates: immediate performance and waiver

A certificate is issued by the certification authority as soon as validation has been completed. Before confirming its order, the Customer expressly requests, by means of a separate checkbox, the immediate performance of the service and acknowledges that it will lose its right of withdrawal as soon as the service has been fully performed, that is to say upon issuance of the certificate (Article L221-28, 1°, of the French Consumer Code). As long as the certificate has not been issued, the Customer may still withdraw; it then pays an amount proportionate to the service provided up to its decision (Article L221-25 of the same code). An issued certificate is not refundable.

7.3 VPN links

Where the Customer has requested, at the time of order, that the service begin before the end of the withdrawal period, it pays, in the event of withdrawal, an amount proportionate to the service provided up to its decision (Article L221-25 of the French Consumer Code): the entire price for a completed installation (Article 5.1), the pro rata amount of the current period for a subscription (Articles 5.2 and 5.3). Where the Customer has also expressly requested, by means of a separate checkbox, immediate performance of the installation and acknowledged that it would lose its right of withdrawal once it is fully performed, it may no longer withdraw for a completed installation (Article L221-28, 1°, of the same code).

7.4 Refund and renewal

DINAO refunds the excess of the sums paid no later than fourteen days after having been informed of the Customer's decision, using the means of payment used for the order, unless the Customer agrees to another means (Article L221-24 of the French Consumer Code). The renewal of a service extends the contract concluded at the time of order: it does not give rise to a new right of withdrawal.