Special Terms · Third-party publisher licences

Microsoft 365

1. Nature of the Service

DINAO resells to the Customer licences to use services published and operated by a third-party publisher, being, at the date hereof, Microsoft 365. The service covered by the licence is not hosted by DINAO: it is provided and operated by the publisher.

2. Role of DINAO

The role of DINAO is limited to subscribing the licences with the publisher, putting them into service and providing first-level support. DINAO is not liable for the operation, availability or changes of the publisher's service.

3. Publisher's terms and data location

The publisher's terms apply in addition to these Special Terms, including with regard to data location, service levels and functional changes. The data may be processed outside the European Union, within the framework provided for in Article 11.2.8 of the General Terms.

4. Backups and end of the service

By way of derogation from Articles 17 and 19 of the General Terms, DINAO does not perform any backup of the data processed in the publisher's service: their retention, backup and return at the end of the service are governed by the publisher's terms. It is the Customer's responsibility to export its data before the end of its licence.

5. Commitment and renewal

The Service involves neither a commitment period beyond the current period nor a notice period specific to this family of Services. The renewal and termination rules are those of Articles 6.5, 6.7 and 7 of the General Terms: the Customer objects to renewal by deactivating automatic renewal from its customer area before payment of the renewal invoice, and at the latest on the day before its due date; an invoice that has been paid, including by means of the account credit, constitutes renewal.

6. Right of withdrawal

6.1 Principle

The Customer who is a consumer, as well as the business customer in the cases provided for in Article L221-3 of the French Consumer Code (Code de la consommation), has a period of fourteen days from the conclusion of the contract to withdraw, without having to give reasons for its decision (Article L221-18 of the same code). It exercises this right from its customer area, under the conditions of Article 12 of the General Terms.

6.2 Immediate start of the Service

The licence is activated with the publisher upon order. Before confirming its order, the Customer expressly requests, by means of a separate checkbox, that the Service begin before the end of the withdrawal period, and acknowledges that, if it withdraws, it will pay for the service provided up to its withdrawal. This request does not cause it to lose its right of withdrawal.

6.3 Amount due and refund

In the event of withdrawal, the Customer pays an amount proportionate to the Service provided up to the communication of its decision, calculated pro rata to the price of the current period (Article L221-25 of the French Consumer Code). DINAO refunds the excess of the sums paid no later than fourteen days after having been informed of its decision, using the means of payment used for the order, unless the Customer agrees to another means (Article L221-24 of the same code). The Service ends on the date of withdrawal; the Customer's data are processed under the conditions of Article 4 of these Special Terms.

6.4 Renewal

Renewal of the Service extends the contract concluded at the time of order: it does not give rise to a new right of withdrawal. The Customer who does not wish to renew deactivates automatic renewal under the conditions of Article 6.7 of the General Terms.