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Your customer support, hosted and sovereign

A modern and collaborative helpdesk and ticket management solution. Installed and supervised by DINAO, your customers' requests stay on our French servers.

View compatible offers →
Hosted in FranceTickets & knowledge baseReal-time collaborationGDPR compliantOfficial publisher image
Compatible offers

Host Trudesk at DINAO

Resource tiers compatible with Trudesk prerequisites (minimum 2 vCPU / 2 Go / 10 Go). Hosted in France, fully managed.

Standard
2 vCPU · 4 Go · 40 Go
19,90 € /month excl. VAT
  • 2 dedicated vCPU
  • 4 Go RAM
  • 40 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order
★ Recommended for this app
Performance
4 vCPU · 8 Go · 80 Go
39,90 € /month excl. VAT
  • 4 dedicated vCPU
  • 8 Go RAM
  • 80 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order
Dédié
8 vCPU · 16 Go · 160 Go
79,90 € /month excl. VAT
  • 8 dedicated vCPU
  • 16 Go RAM
  • 160 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order

1 hidden tier(s) (insufficient resources for this app) : Découverte

Under the hood

Technical details

vCPU
2 vCPU
ideal : 4 vCPU
Memory
2 Go
ideal : 4 Go
Disk
10 Go
ideal : 20 Go
Image : polonel/trudesk:1 Registry : docker.io Services : trudesk, mongo, elasticsearch Ports : 8118
FAQ

You might be wondering…

How many agents can I have?

From a few agents to an unlimited number depending on the chosen tier. Unlike SaaS billed per agent and per month, you pay a fixed hosting price regardless of your number of users.

Does Trudesk handle incoming emails in tickets?

Yes, Trudesk can transform incoming emails into tickets and notify your customers. DINAO configures the messaging and notifications during setup.

Where are the data hosted?

On the DINAO infrastructure in France, in one of the available datacenters. Tickets and customer exchanges do not leave the territory.

Are technical skills required?

No for usage: agents and administrators work from the web interface. DINAO manages the installation, MongoDB, potential Elasticsearch, security, and updates.

Can I change plans or export my data?

Yes. You can upgrade or downgrade at any time, and your tickets remain exportable — no proprietary lock-in.