Your customer support, without the per-agent cost
🔒 VPS only ✉️🚫 External email relay requiredAn omnichannel helpdesk powered by LibreDesk, installed and maintained by DINAO. Email and chat combined in a single inbox — your tickets and contacts remain on our French servers, never with a foreign SaaS vendor.
What is LibreDesk?
LibreDesk is a modern open-source self-hosted customer support software, designed as a free alternative with no per-agent billing to proprietary platforms like Zendesk or Freshdesk. It unifies email and live chat in a single omnichannel inbox, complemented by a chat widget to embed on your website.
The product automates daily operations for teams: auto-tagging, routing and auto-assignment of conversations, SLA management with timeout alerts, macros and response templates, snooze and custom statuses. It integrates CSAT satisfaction surveys, custom attributes for contacts and conversations, an activity log for auditing, and granular permissions (RBAC).
On the technical side, LibreDesk is built in Go (back-end) and Vue.js 3 (front-end), stores its data in PostgreSQL with Redis for queues and caching, and is distributed as a single binary or Docker container. It natively supports SSO via Google/Microsoft/OIDC, HTTP/JSON APIs and webhooks, and S3-compatible attachment storage.
Host LibreDesk at DINAO
No managed container for LibreDesk: this application is installed on a VPS hosted in France (1 cœur / 1 Go / 5 Go minimum).
Application available on a VPS
This application requires privileged access to the host machine, which is incompatible with managed shared hosting. It is installed on a VPS (virtual private server) that you administer: DINAO delivers it with Docker and the management panel of your choice, and you install and maintain LibreDesk yourself. The VPS is not managed by DINAO unless you add the managed-services option when ordering.
Technical reason: bind-mount d'un chemin hôte (volumes nommés uniquement en managé).
Discover the Docker VPS →Requirements for LibreDesk: 1 cœur, 1 Go, 5 Go. Our Docker VPS at €11 excl. VAT per month covers them.
Outbound email requires an external service
Outbound SMTP is blocked by design on DINAO's shared hosting (anti-spam protection for all our customers). For the email-sending features of LibreDesk (notifications, campaigns…), you will need to subscribe to an email routing service outside the DINAO infrastructure (e.g. Mautic hosted elsewhere, SendGrid, Brevo, a third-party SMTP relay…).
Detection: Helpdesk par e-mail : les boîtes d'envoi se règlent dans l'interface de Libredesk..
Technical details
You might be wondering…
Do I have to pay per agent like with SaaS solutions?
No. LibreDesk does not charge per seat: you can add as many agents as needed within your chosen tier. DINAO bills the managed instance, not the user.
Where are my tickets and contacts stored?
In your own PostgreSQL database hosted by DINAO in France. Your data is never transmitted to a third-party vendor or used for other purposes.
Can I connect my email and put a chat on my site?
Yes. LibreDesk unifies email and live chat in a single inbox, with a chat widget to embed on your site. Routing and auto-assignment automatically dispatch conversations.
Are SSO and connection to my tools possible?
Yes. Google, Microsoft, and generic OIDC SSO are integrated at no extra cost, and HTTP/JSON APIs + webhooks allow you to connect LibreDesk to your internal applications.
Can I export my data and change my plan?
Yes. You can upgrade or downgrade tiers at any time, and your data remains exportable — no proprietary lock-in.
