Which services and formats can I publish?
Maps (WMS), vector features (WFS, including editing with WFS-T), rasters (WCS) and tiles (WMTS, cached by GeoWebCache). Data can come from the provided PostGIS database, Shapefiles or GeoTIFF rasters.
Can I connect from QGIS?
Yes. Your server's WMS, WFS and WMTS addresses can be added in QGIS like any OGC source : your published layers appear directly.
How do I load my data into PostGIS?
By default, the database can only be reached by GeoServer. To load your data from your workstation (QGIS, ogr2ogr, pgAdmin…), the database port can be opened to the IP addresses you specify only, or made reachable through a private network (VPN). Nothing is opened to the whole Internet.
Who manages what?
You manage your workspaces, layers and styles from the GeoServer administration interface. DINAO takes care of the server, security updates, the PostGIS database and backups.
Is this application tested before it is offered?
Yes. Version 3.0.2 was deployed on our infrastructure on 4 November 2026 and its start-up was checked automatically: every expected service must respond for this page to carry this statement. The deployment template used was last updated on 30 September 2026. Each new version released by the publisher triggers this test again: the date above therefore follows the version actually offered.
What exactly does the managed service cover?
DINAO's managed service is included in the price of your container. It covers the technical operation of the server and its software layers: operating system, database, runtime environment and application (installation, security updates, backups, monitoring). It does not include help with the day-to-day use of the application, which remains the customer's responsibility. It is provided on a best-effort basis, under an obligation of means: your requests are handled according to their nature and criticality, in the order of priority set by DINAO, taking particular account of the impact on service availability. No response or restoration time is guaranteed at this level. Technical monitoring is automatic, 24 hours a day, 7 days a week: an outage is detected without any action on your part. Human interventions take place Monday to Friday, excluding public holidays.
If your business needs a guaranteed response time, two “Support responsiveness” options can be taken out when ordering or during the contract:
– Priority handling (€15 excl. VAT/month): handling by a technician within 2 hours (guaranteed intervention time, GTI);
– Enhanced priority handling (€35 excl. VAT/month): handling within 30 minutes and restoration within 4 hours (GTI and guaranteed restoration time, GTR).
These times are counted only from 9 a.m. to 5 p.m., Monday to Friday, excluding public holidays. Time not elapsed at 5 p.m. resumes on the next working day: with a 2-hour GTI, a request received at 4:30 p.m. is handled at the latest at 10:30 a.m. on the next working day. The GTI guarantees the start of handling, not the resolution. For extended backup retention or a copy on a second site, contact our Application Container department.
How are application updates handled?
Major version upgrades are not included in managed services: they modify the application itself — data schema, extensions, configuration — and may render it inoperable. DINAO, however, offers a protected automatic update option: a full backup is taken, the new version is installed, and then the service startup is automatically verified. If the service does not restart correctly, the previous version and the backup are automatically restored — your application returns to its previous state. This option covers updates within your major version; moving to a higher major version remains your decision and may be subject to a support service.
If I change my application's address, does the old address continue to work?
Yes, for 24 hours: the old address automatically redirects (302, path preserved) to the new one, and then the redirect is removed. Before saving, the dashboard checks that the new address points to the container's server and indicates the DNS record to create if not; the client can also make the www variant respond. The HTTPS certificate is obtained automatically.
Do you provide on-call support outside of business hours?
Not contractually: automatic 24/7 monitoring, with human intervention on working days; out-of-hours intervention remains possible without commitment.
Is there a more committed managed services option than the one included?
Yes, upon request. The included managed services are provided on a "best effort" basis with no guaranteed response time. Extended managed services packages can be set up — including priority handling, extended intervention windows, time commitments, extended backup retention, and replication to a second site. Their content and pricing are determined on a case-by-case basis with the client: as of today, there is no public catalogue of packages or online-purchasable options. Requests should be submitted via the Application Container service (Support Department #12, conteneur@dinao.com).
What is the maximum data loss (RPO) and recovery time objective (RTO) for a container?
Daily backup: at worst, the previous day's data (up to 24 hours). Restoration initiated by the client from their client area, with no time commitment (depends on the volume).
Can I get priority handling for my support requests?
Yes, the "Support Responsiveness" option can be ordered on all four container plans, with three levels: "Best effort" (included, €0, no guaranteed response time), "Priority handling" (€15/month or €150/year) and "Priority handling + extended 8am-8pm window" (€35/month or €350/year). Priority is understood relative to requests from lower-tier customers: none of these levels include a guarantee of response time (RT) or resolution time (RT). Backup retention and off-site copy options are not yet available for ordering.