← Back to catalog OTOBO · managed by DINAO

Your professional helpdesk, hosted in France

Manage customer support, internal helpdesk, and ITSM with OTOBO, the flexible ticketing system from OTRS. DINAO hosts and maintains your instance — on our French servers.

View compatible offers →
Hosted in FranceTickets · SLA · ITSMOpen fork of OTRSGDPR CompliantOfficial publisher image
Overview

What is OTOBO?

OTOBO is one of the most flexible web ticketing systems, used for customer service, helpdesk, and ITSM. An open source fork of OTRS Community Edition launched in 2019 by Rother OSS, it was created to provide a fully free tool supported by an active community and professional services.

OTOBO covers all classic support areas: ticket logging, queues, priorities, SLA, escalation management, knowledge base, and a completely redesigned and more intuitive self-service portal. It also includes ITSM modules — change management, configuration management (CMDB), incident, and problem management — as well as dynamic fields, ACL rules, and a process engine.

Compared to OTRS, OTOBO offers a modernized web interface and a more user-friendly customer portal. An optional AI plugin automatically pre-classifies incoming tickets by category and priority. Deployable via installation package or Docker images, OTOBO is a complete and sovereign enterprise support solution.

Compatible offers

Host OTOBO at DINAO

Resource tiers compatible with OTOBO prerequisites (minimum 2 vCPU / 4 Go / 20 Go). Hosted in France, fully managed.

Standard
2 vCPU · 4 Go · 40 Go
19,90 € /month excl. VAT
  • 2 dedicated vCPU
  • 4 Go RAM
  • 40 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order
★ Recommended for this app
Performance
4 vCPU · 8 Go · 80 Go
39,90 € /month excl. VAT
  • 4 dedicated vCPU
  • 8 Go RAM
  • 80 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order
Dédié
8 vCPU · 16 Go · 160 Go
79,90 € /month excl. VAT
  • 8 dedicated vCPU
  • 16 Go RAM
  • 160 GB NVMe
  • Daily backups
  • Managed & monitored by DINAO
Order

1 hidden tier(s) (insufficient resources for this app) : Découverte

Under the hood

Technical details

vCPU
2 vCPU
ideal : 4 vCPU
Memory
4 Go
ideal : 8 Go
Disk
20 Go
ideal : 40 Go
Image : rotheross/otobo:latest-11_0 Registry : docker.io Services : web, daemon, db, elastic, redis Ports : 80:5000, 443
FAQ

You might be wondering…

Is OTOBO really related to OTRS?

OTOBO is an open source fork of OTRS Community Edition, launched in 2019 to provide a 100% free tool driven by an active community. It retains OTRS's foundations while modernizing the interface and customer portal.

Does OTOBO do ITSM or just ticketing?

Both. Beyond classic ticketing (queues, SLAs, escalations), OTOBO offers ITSM modules: change management, configuration management (CMDB), incident, and problem management.

Where is the data hosted?

On DINAO's infrastructure in France, in one of the available data centers. Tickets, customer data, and history never leave the territory.

Can ticket processing be automated?

Yes. OTOBO includes a process/workflow engine, ACL rules, and dynamic fields. An optional AI plugin even allows pre-classifying incoming tickets by category and priority.

Who manages updates and security?

DINAO. We apply OTOBO updates, monitor the instance, and perform encrypted backups. Your agents can focus on support.